Return and Exchange

Refund and Exchanges:

Yale is committed to Improve development Quality products for all customers. If customers would like to return goods which bought from. yalesmart.com, you can change or return the product within 7 days from the date of receive. Please contact us at 02-102-2064 on business days and hours: Monday to Friday(except public holidays) Saturday and Sunday: 08.30 to 17.30 hrs. Or by email: info.th.opening@assaabloy.com. For replacement products depend on the product in stock at that time and after the request is approved, we reserve the right to change the product 1 time per 1 order per 1 bill only.

Terms and Conditions

Product Defected which come from the product itself or the product cannot install with the door.
The product has not been installed and must be in the same good packaging as received.
The product and packaging should be good condition with original receipts.

Please note that all returned products will be subject to analysis and done the quality checked. Yale reserves the right to refuse the replacement or refund if the product does not meet the requirements

Cancel Order

To change or cancel order please contact us at 02-102-2064 on business days and hours: Monday to Friday(except public holidays) Saturday and Sunday: 08.30 to 17.30 hrs. Or by email: info.th.opening@assaabloy.com. (Please inform us 7 days in advance before shipping or installation date)

Return and Exchange

Return and Exchange

Return and Exchange in-store and online purchases from unauthorized resellers or overseas sellers are not covered under this policy

Customers are responsible for ensuring correct product selection before purchase, for return or exchange items which are purchased in-store or online, subject to the following conditions:

Only item(s) purchased from Yale authorized shops in Thailand or Yalesmart.com are eligible for return or exchange. No refunds will be provided due to discounts, price differences, or ongoing promotions. Exchange is only permitted within 14 days for defective items and from the date of purchase, with the original receipt and in good condition.
Item(s) purchased at Yalesmart.com can be returned with proof of purchase, refund will not include shipping cost. All stores are applicable for stock exchange
All exchanges depend on the stock availability after an exchange request is submitted.
For hygiene and security reasons, once locks have been installed, programmed, or used, they are not eligible for return or exchange.
Kindly note that all returned products will be inspected for their conditions and quality upon receipt. Yale reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph.

Conditions for Exchange

Exchanges are permitted only under the following conditions:

The item is defective upon purchase.
The item is unused, uninstalled, and in original packaging, with all accessories, manuals, and warranty cards intact.
The original receipt or official invoice is presented as proof of purchase
Customers with concerns beyond the warranty or repair support may contact our hotline at 02-460-7088 and Line ID: @yale_thsupport and for exchange period please contact stores where purchase occurred or Line ID: @yaleThailand

All refunds will be issued only via Bank Transfer. Customer is required to provide bank details with picture to the seller, and it will be forwarded to Finance team for processing. Average 3 – 4 business weeks for the waiting time for the refund to be successfully transferred.

Condition for installation

Item(s) purchased at Yalesmart.com must be installed within 3 months from the date of purchase.