Installation Policy

  1. Yale installation service is for products purchased from Authorize dealer (Retails and Online store) in Singapore only

  2. The price of smart lock sold included the installation cost.

  3. Dealer will fix appointment direct with customers using Installation Booking system after payment is made (or down payment is made)

  4. Installers will deliver the smart lock and do installation for customers.

  5. According to the regulation of “Noise Control Ordinance” from Environmental Protection Department, installation are not allowed for noisy construction work between 7pm to 7am on weekdays, or anytime on general holidays.

    (The Installation Slot are; Monday – Saturday (AM: 9am – 1pm, PM: 1pm-5pm)

  6. Customers are required to call to Dealers for cancellation or re-scheduling of installation appointment 3 (three) working days in advance.

    Dealers need to send email to ASSA admin and Titanco (warehouse) for any changes made.

  7. Reschedule appointment within 1 or 2 days before appointment, there will be a penalty charge of S$42.80 either to the dealer or customers.

  8. There will be additional $100 will apply on top of installation fee for Urgent installation (inform and install on the day itself).

  9. The Installation system is only allowed to book appointment within 6weeks (from present date). Customers are allowed to purchase smart lock first and install on a future date when the house is ready.

  10. If the installation fails due to the on-site environmental factors or change of lock model, ASSA ABLOY Singapore will charge Arrive No Installation Fee $42.80 to dealers/

  11. Warranty – please refer to attachment above (End user warranty)

  12. We do provide 24/7 emergency on-site assistance for under and after warranty.

  13. After sales service for onsite assistance – all parts pricing is stated in our Yale SG website

  14. Click on the icon to view the measurement guide.