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FAQ
About Orders
Unfortunately we do not offer expedited shipping. We try our best to process your delievey as quickly as possible. Our service team is happy to assist you should you have any questions regarding your order. Please feel free to contact us at info.sg.opening@assaabloy.com or by phone at 6262 1670.
If you need to modify or cancel an order, please feel free to contact us at info.sg.opening@assaabloy.com or by phone at 6262 1670 and our service team will be happy to help.
After you place an order, we will notify you when it ships. We will also include a tracking number so you may track your shipment at any time or you may check your order status on the "MY ACCOUNT" page after logged in.
Our site currently only supports shipping to India, Singapore and Thailand. For more information, please contact us at 6262 1670 (working hours: 11 AM to 9 PM, Monday - Sunday) or by e-mail: info.sg.opening@assaabloy.com.
The listed price with tax included.
We are more than happy to assist you with any concerns you might have. Please feel free to contact us at 6262 1670 (working hours: 11 AM to 9 PM, Monday - Sunday) or by e-mail: info.sg.opening@assaabloy.com
Please refer to our Return & Excahnge Policy, for details, please contact our service team 6262 1670 (working hours: 11 AM to 9 PM, Monday - Sunday) or by e-mail: info.sg.opening@assaabloy.com
About Smart Lock
The password setup for Yale Smart Lock varies with models. In general, there is a setup or reset key on the side of the interior part. For further information, please refer to the respective user manuals. Download the Instruction Guide for Yale Smart Lock.
In general, a password is consisted of 6-12 numerical digits. In some models, the password length is 4 -10 digits. Please check the User Manual of your Yale Smart Lock.
If you lose a smart card or touch key, simply invalidate the lost card/ key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.
The procedures of card registration vary with models. Please refer to the respective User Manual of your Yale Smart Lock
A Yale electronic lock can be registered with 20-40 smart cards. Get a digital Instruction Guide from our Manual Centre.
Please register all cards at one time. If the cards were registered at different times, system will only recognize the last card and disable the previous ones.
Up to 20 fingerprints can be registered on the same lock
You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.
If you hear a low battery warning melody rings or the indicator light blinks in red, it means the smart lock is running low in power. Please replace all batteries when you hear/ see the alert.
Open the cover of the battery compartment, take out the old batteries, and replace with new 1.5V Alkaline AA batteries. Please replace all batteries at the same time.
Can I adjust the sound volume of my smart lock?
Simply open the battery cover of the lock and you will see a sound adjustment button. The location of the button may vary from model. Please refer to the respective User Manual of your smart lock.
There are two types of alarm in Yale smart lock:
1. Alarm on damage of the lock:
When the front body of the lock is damaged due to forced separation or drilling, the alarm will go off.
2. Alarm on break-in:
When someone tries to break-in by force while the door is locked, the alarm will go off.
Turn off the alarm by one of the three options:
- Enter your registered PIN code
- Contact your registered smart card or i-Button key
- Scan your registered fingerprint
Please check your lock mode setting.
By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in a few seconds. However, if it is switch to manual locking, the door will not lock up automatically after closing.
To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.
When the lock is at manual locking mode, the door will not lock up automatically after closing. To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.
Yale smart locks are designed with a Safe Handle to protect user from break-in attempts. There is a safety button embedded on the handle and user must press the button together with the handle to open the door. The safety button prevents break-in attempt by drilling holes on the door, inserting string loops from outside and pulling the handle to open the lock.
Yale smart locks are equipped with a scramble code feature to prevent the leakage of password. In practice, user can add some random codes in front or after a registered password when you are concerned about your password being exposed in some situations.
If a wrong PIN code/ fingerprint/ smart card is entered for 5 consecutive times, the smart lock will shut down for 3 minutes and cannot be operated. This is a function to prevent vandalism. All Yale electronic locks are equipped with this feature.
Currently, the following Yale smart locks support fingerprint entry:
YDR4110, YDD424, YDF40, YDM4109+, YDM4109RL+, YDM4115+ and YMF40+
Currently, the following Yale electronic locks support smart card or contact key entries:
YDD324, YDR323, YDR343, YDR3110 and YDM3109+
Most Yale smart locks are equipped with this function but the setup method may vary from model. For further information, please refer to the Instruction Manual.
Yale electronic locks carried two product lines, the main locks and the auxiliary locks. Not all auxiliary locks are equipped with a handle. These are the locks without handle: YDD324, YDR323, YDR343, YDR3110, YDR4110, YDD424, and YDF40
Most people register with their index fingers but there is no substantive restriction. We suggest user register fingerprints on both left and right hands.
Some Yale smart locks can be paired up with a remote controller. Please check with our authorized distributor for details.
The registration procedures may vary from models, please refer to the respective Product Manual.
The deactivation steps may vary from models, we suggest you to check the respective Product Guide.
About Digital Safes
You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.
For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective Product Manual of your Yale Digital Safe.
Some digital safes can be opened with a master code while some have a mechanical key for emergency backup. Please check the User Manual of your Yale Digital Safe.
Please contact our service team at 6880 0710 (working hours: 9 AM to 6 PM, Monday - Friday) or by e-mail: info.sg.opening@assaabloy.com
The PIN setup varies with models. Download the Instruction Guide for Yale Digital Safe.
You can get a replacement key in most cases, please contact our service team at 6880 0710 (working hours: 9 AM to 6 PM, Monday - Friday) or by e-mail: info.sg.opening@assaabloy.com
Please contact our service team at 6880 0710 (working hours: 9 AM to 6 PM, Monday - Friday) or by e-mail: info.sg.opening@assaabloy.com
You can get a Digital User Guide from our Manual Centre.
No, system will keep your PIN code/ fingerprint records.
A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable digital data such as CD ROMs or DVDs.
All Yale fire safes are secure and we categorize our safes by functions. Fire Safe is built to resist intense heat and protect your valuable possessions from fire. Security Safe delivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.
About Digital Door Viewer
Product Features
You can view a live video feed from your LOOK up to 60 seconds after a doorbell press or motion event.
When someone presses the doorbell on your LOOK, you will hear a doorbell chime from the device. You will also get a notification on your smartphone through the LOOK app. You can disable notifications to your phone within the app if you desire.
LOOK only supports one live two-way communication session at a time. If a second user attempts to answer a doorbell they will get a notification explaining that the LOOK is already in use.
No, you can see and hear your visitor via the app, but the visitor will only be able to hear you.
LOOK stores 5,000 images on the SD card, increasing the size of the card does not increase this limit. Please note the microSD card is required for operation and is provided with your LOOK.
The LOOK camera is designed to be fully exposed to rain and dust. The camera is designed to work in temperatures as low as -20 C or -30 F. The monitor is designed for temperatures above freezing.
LOOK comes with a rechargeable battery pack. The battery can be recharged while installed in the device or when removed using the provided micro USB cable and a standard 1 amp USB charger from your smartphone or other smart devices.
The battery life you’ll experience with Look really depends very heavily on the settings you choose within the app as well as the traffic at your front door. For example, choosing to turn motion detection off, you’ll save quite a bit of battery life. If you choose to have photos taken rather than video, again you’ll save battery. Recharging the Look is very easy – Just pop out the rechargeable battery pack and connect to a power source via the micro USB cable that’s provided in the packaging.
Depending on your charger, the battery will take a few hours to recharge. Using a charger with less than 1amp output, such as some ports on a computer will cause the charging time to be longer. The battery LED will be green when completely charged.
Installation and Connection
Yes - the monitor and camera are connected by a cable. The monitor must be connected to the camera for it to function. The monitor should sit on the inside of your door, and the camera should be on the exterior side.
This is not an intended install of the Look Door Viewer. Additionally the cable connecting the camera to the monitor is not long enough to support the thickness of a standard wall.
In most cases, yes. Look requires a 14mm hole for installation. Newer doors will typically be this size.
LOOK requires a 2.4 GHz WiFi network with a password. There may be issues connecting your Look to your home network if the network requires 40 MHz channels or only allows N rate connections, these are advanced settings that are not common.
At this time look cannot be integrated into your current traditional doorbell.
Troubleshooting
When you first power on your LOOK it will be in WiFi Direct Mode - you need to use the LOOK App to setup the device before it will display video on the screen. Please refer to the LOOK User Manual and App Quick Start Guide.
Sometimes, the position of your home versus the sun can create images where the user's face is dark. You can brighten your visitors' faces by adjusting the daytime video settings. Typically increasing brightness will help this issue, but will cause the background to be less clear. All doors are unique so you may need to adjust the setting more or less based on your opening.
Blue and red flashing indicates LOOK is in pairing mode. This means you must go through the connection process using the LOOK app. Please refer to the LOOK User Manual and App Quick Start Guide.
This typically indicates that LOOK is having trouble associating with the WiFi network. Please check the signal strength and that your password for your WiFi has not changed.
IP Camera
You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
Yes, however, this is an optional extra and does not come as part of the Home View Camera kit.
Please use the bracket supplied with the kit.
You create an account through the Yale Smart Living ‘Home View’ App.
You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
Complete the reset form on the app.
Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.
No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.
Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.
Yes they do, you can listen or talk back with the built-in microphone and speaker.
Yes, the camera has built-in infrared LED’s (IR).
Unfortunately, this option is not available.
Yes, anyone can log in using the same username/password as the main user.
The Yale Smart Living Home View App.
This is available through the App store for IOS or Play store for Android.
Yale’s Home View Cameras can either be fixed in place or freestanding.
No, the camera can also connect using a standard Ethernet cable.
Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera.
Wait a short while and then try to reconnect.
Please make sure you have updated the app to the latest version.
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.
Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless
Please ensure that your local network credentials have been entered in the network option of the settings menu in the app.
You can reset your password by entering your email address on the Forgot Password form.
To use the Dropbox feature you must insert a MicroSD card in the camera.
Constant Light – Wired connection
Flashing every 0.2 seconds – Wireless Connection (default)
Flashing every 0.4 seconds – WPS is connecting
Slow flash every 1.0 second – Wi-Fi connected
Smart Home Alarm Starter Kit & Smart Home Alarm Kit & Accessories
Top LED not lit = No link to the Server/Internet
Middle LED Orange = System Fault. Further details can be found in the app
Middle LED not lit = System OK
Bottom LED solid red = System Armed
Bottom LED flashing red = System part Armed
Bottom LED not lit up = System Disarmed
Press panic button A, then 0000
The LED will flash continuously on the Key Pad
Press panic button A, followed by 7
Press disarm twice
Re-add the Key Pad to the system in device settings menu in the normal learn mode way
FAQ
About Orders
Unfortunately we do not offer expedited shipping. We try our best to process your delievey as quickly as possible. Our service team is happy to assist you should you have any questions regarding your order. Please feel free to contact us at support.sg@yalesmart.com .
If you need to modify or cancel an order, please feel free to contact us at support.sg@yalesmart.com and our service team will be happy to help.
After you place an order, we will notify you when it ships. We will also include a tracking number so you may track your shipment at any time or you may check your order status on the "MY ACCOUNT" page after logged in.
Our site currently only supports shipping to Singapore. For more information, please contact us by e-mail: support.sg@yalesmart.com.
The listed price with tax included.
We are more than happy to assist you with any concerns you might have. Please feel free to contact us by e-mail: support.sg@yalesmart.com
Please refer to our Return & Excahnge Policy, for details, please contact our service team by e-mail: support.sg@yalesmart.com
We'll process your order within 3 to 5 working days.
About Smart Lock
The password setup for Yale Smart Lock varies with models. In general, there is a setup or reset key on the side of the interior part. For further information, please refer to the respective user manuals. Download the Instruction Guide for Yale Smart Lock.
In general, a password is consisted of 6-12 numerical digits. In some models, the password length is 4 -10 digits. Please check the User Manual of your Yale Smart Lock.
If you lose a smart card or touch key, simply invalidate the lost card/ key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.
The procedures of card registration vary with models. Please refer to the respective User Manual of your Yale Smart Lock
A Yale electronic lock can be registered with 20-40 smart cards. Get a Smart Instruction Guide from our Manual Centre.
Please register all cards at one time. If the cards were registered at different times, system will only recognize the last card and disable the previous ones.
Up to 20 fingerprints can be registered on the same lock
You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.
If you hear a low battery warning melody rings or the indicator light blinks in red, it means the smart lock is running low in power. Please replace all batteries when you hear/ see the alert.
Open the cover of the battery compartment, take out the old batteries, and replace with new 1.5V Alkaline AA batteries. Please replace all batteries at the same time.
Simply open the battery cover of the lock and you will see a sound adjustment button. The location of the button may vary from model. Please refer to the respective User Manual of your smart lock.
There are two types of alarm in Yale smart lock:
1. Alarm on damage of the lock:
When the front body of the lock is damaged due to forced separation or drilling, the alarm will go off.
2. Alarm on break-in:
When someone tries to break-in by force while the door is locked, the alarm will go off.
Turn off the alarm by one of the three options:
- Enter your registered PIN code
- Contact your registered smart card or i-Button key
- Scan your registered fingerprint
Please check your lock mode setting.
By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in a few seconds. However, if it is switch to manual locking, the door will not lock up automatically after closing.
To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.
When the lock is at manual locking mode, the door will not lock up automatically after closing. To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.
Yale smart locks are designed with a Safe Handle to protect user from break-in attempts. There is a safety button embedded on the handle and user must press the button together with the handle to open the door. The safety button prevents break-in attempt by drilling holes on the door, inserting string loops from outside and pulling the handle to open the lock.
Yale smart locks are equipped with a scramble code feature to prevent the leakage of password. In practice, user can add some random codes in front or after a registered password when you are concerned about your password being exposed in some situations.
If a wrong PIN code/ fingerprint/ smart card is entered for 5 consecutive times, the smart lock will shut down for 3 minutes and cannot be operated. This is a function to prevent vandalism. All Yale electronic locks are equipped with this feature.
Currently, the following Yale smart locks support fingerprint entry:
YDR4110+, YDD424+, YDF40, YDM4109+, YDM4109RL+, YDM4115+, YMF40+, YDM7116, YMI70, YDR50G and YDR41
Currently, the following Yale electronic locks support smart card or contact key entries:
YDD324, YDR323, YDR343, YDR3110 and YDM3109+
Most Yale smart locks are equipped with this function but the setup method may vary from model. For further information, please refer to the Instruction Manual.
Yale electronic locks carried two product lines, the main locks and the auxiliary locks. Not all auxiliary locks are equipped with a handle. These are the locks without handle: YDD324, YDR323, YDR343, YDR3110, YDR4110, YDD424, and YDF40
Most people register with their index fingers but there is no substantive restriction. We suggest user register fingerprints on both left and right hands.
Some Yale smart locks can be paired up with a remote controller. Please check with our authorized distributor for details.
The registration procedures may vary from models, please refer to the respective Product Manual.
The deactivation steps may vary from models, we suggest you to check the respective Product Guide.
About Digital Safes
You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the Smart safe.
For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective Product Manual of your Yale Smart Safe.
Some Smart safes can be opened with a master code while some have a mechanical key for emergency backup. Please check the User Manual of your Yale Smart Safe.
Please contact our service team at by e-mail: support.sg@yalesmart.com
The PIN setup varies with models. Download the Instruction Guide for Yale Smart Safe.
You can get a replacement key in most cases, please contact our service team by e-mail: support.sg@yalesmart.com
Please contact our service team by e-mail: support.sg@yalesmart.com
You can get a Smart User Guide from our Manual Centre.
No, system will keep your PIN code/ fingerprint records.
A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable Smart data such as CD ROMs or DVDs.
All Yale fire safes are secure and we categorize our safes by functions. Fire Safe is built to resist intense heat and protect your valuable possessions from fire. Security Safe delivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.
About Digital Door Viewer
Product Features
You can view a live video feed from your LOOK up to 60 seconds after a doorbell press or motion event.
When someone presses the doorbell on your LOOK, you will hear a doorbell chime from the device. You will also get a notification on your smartphone through the LOOK app. You can disable notifications to your phone within the app if you desire.
LOOK only supports one live two-way communication session at a time. If a second user attempts to answer a doorbell they will get a notification explaining that the LOOK is already in use.
No, you can see and hear your visitor via the app, but the visitor will only be able to hear you.
LOOK stores 5,000 images on the SD card, increasing the size of the card does not increase this limit. Please note the microSD card is required for operation and is provided with your LOOK.
The LOOK camera is designed to be fully exposed to rain and dust. The camera is designed to work in temperatures as low as -20 C or -30 F. The monitor is designed for temperatures above freezing.
LOOK comes with a rechargeable battery pack. The battery can be recharged while installed in the device or when removed using the provided micro USB cable and a standard 1 amp USB charger from your smartphone or other smart devices.
The battery life you’ll experience with Look really depends very heavily on the settings you choose within the app as well as the traffic at your front door. For example, choosing to turn motion detection off, you’ll save quite a bit of battery life. If you choose to have photos taken rather than video, again you’ll save battery. Recharging the Look is very easy – Just pop out the rechargeable battery pack and connect to a power source via the micro USB cable that’s provided in the packaging.
Depending on your charger, the battery will take a few hours to recharge. Using a charger with less than 1amp output, such as some ports on a computer will cause the charging time to be longer. The battery LED will be green when completely charged.
Installation and Connection
Yes - the monitor and camera are connected by a cable. The monitor must be connected to the camera for it to function. The monitor should sit on the inside of your door, and the camera should be on the exterior side.
This is not an intended install of the Look Door Viewer. Additionally the cable connecting the camera to the monitor is not long enough to support the thickness of a standard wall.
In most cases, yes. Look requires a 14mm hole for installation. Newer doors will typically be this size.
LOOK requires a 2.4 GHz WiFi network with a password. There may be issues connecting your Look to your home network if the network requires 40 MHz channels or only allows N rate connections, these are advanced settings that are not common.
At this time look cannot be integrated into your current traditional doorbell.
Troubleshooting
When you first power on your LOOK it will be in WiFi Direct Mode - you need to use the LOOK App to setup the device before it will display video on the screen. Please refer to the LOOK User Manual and App Quick Start Guide.
Sometimes, the position of your home versus the sun can create images where the user's face is dark. You can brighten your visitors' faces by adjusting the daytime video settings. Typically increasing brightness will help this issue, but will cause the background to be less clear. All doors are unique so you may need to adjust the setting more or less based on your opening.
Blue and red flashing indicates LOOK is in pairing mode. This means you must go through the connection process using the LOOK app. Please refer to the LOOK User Manual and App Quick Start Guide.
This typically indicates that LOOK is having trouble associating with the WiFi network. Please check the signal strength and that your password for your WiFi has not changed.
IP Camera
You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
Yes, however, this is an optional extra and does not come as part of the Home View Camera kit.
Please use the bracket supplied with the kit.
You create an account through the Yale Smart Living ‘Home View’ App.
You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
Complete the reset form on the app.
Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.
No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.
Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.
Yes they do, you can listen or talk back with the built-in microphone and speaker.
Yes, the camera has built-in infrared LED’s (IR).
Unfortunately, this option is not available.
Yes, anyone can log in using the same username/password as the main user.
The Yale Smart Living Home View App.
This is available through the App store for IOS or Play store for Android.
Yale’s Home View Cameras can either be fixed in place or freestanding.
No, the camera can also connect using a standard Ethernet cable.
Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera.
Wait a short while and then try to reconnect.
Please make sure you have updated the app to the latest version.
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.
Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless
Please ensure that your local network credentials have been entered in the network option of the settings menu in the app.
You can reset your password by entering your email address on the Forgot Password form.
To use the Dropbox feature you must insert a MicroSD card in the camera.
Constant Light – Wired connection
Flashing every 0.2 seconds – Wireless Connection (default)
Flashing every 0.4 seconds – WPS is connecting
Slow flash every 1.0 second – Wi-Fi connected
Smart Home Alarm Starter Kit & Smart Home Alarm Kit & Accessories
Accessories can be added to the Smart Home Range System via the app. Go to the menu dashboard, in the drop-down menu select settings, then select devices, select Add New Device, next activate learning mode, then follow the instruction to press the learning button on the device you are adding.
On the home screen, swipe up to fully arm. Swipe down to part arm.
Disconnect the power supply from the hub, and switch off the back up battery. Wait 30 seconds and reboot.
You have 3 hours from the time you turn on and connect the hub to the Internet to register the app.
Click on the menu icon, then go to settings, select Users, select Account Management, Select Add New Account, enter email address and pin code and save it.
Yes, you can add 2 sirens via the Smart Living Home App.
You can add on a total of 20 devices. However a maximum of 6 control or view devices for example, any combination of the PIR Camera, PIR Video Camera or the Power Switch.
The technical specification is 104 decibels (dBA). The internal siren on the Smart Hub is 100 dBA.
The siren uses non-rechargeable, D-type alkaline batteries.
Change batteries in Alarm Systems every 18 months to two years.
The best height is between 1.8 meters and 2.1 meters above floor level, situated in the corner of the room.
The PIRs will respond to movement of up to 12 meters away and 110 degrees when placed in the corner of a room, movement is detected from floor to ceiling.
The orange light will flash on initialization, when the battery tab is removed.
Yes, providing it is within 30m of the Smart Hub. We recommend using the PIR detector to protect the area.
Yes, Pet PIRs are available from the Yale Store website and other online retailers.
Please click on the link to view a step-by-step video of how to install a Smart Home Alarm: https://youtu.be/Ix90vmm58aE
Ensure that you’re connected to the Internet and download the Yale Smart Living Home app on your iPhone, or via Google Play Store if you’re an Android user.
The Smart Hub can either be free standing, vertically or horizontally on a flat surface with access to mains socket and broadband Internet router. Or, it is also suitable for wall mounting – see manual for instructions.
Top LED Green = Linked to the Server/Internet
Top LED not lit = No link to the Server/Internet
Middle LED Orange = System Fault. Further details can be found in the app
Middle LED not lit = System OK
Bottom LED solid red = System Armed
Bottom LED flashing red = System part Armed
Bottom LED not lit up = System Disarmed
This is because the key pad hasn’t been initialized. Please remove the keypad from the system in the device settings menu, then initialize the keypad as follows:
Press panic button A, then 0000
The LED will flash continuously on the Key Pad
Press panic button A, followed by 7
Press disarm twice
Re-add the Key Pad to the system in device settings menu in the normal learn mode way
This is because the app and hub are not synced. To sync these, on the dashboard, select the menu icon, select settings from the drop-down menu, select system information, press and release sms balance twice, at the bottom “refresh panel” will show, click that and it realigns the hub with the app.
This could be due to a number of reasons: compatibility, interference, out of range, faulty device, poor Internet connection
This is because your settings via the app are set to do this as a default. To change this, on the dashboard click on the menu icon, then select settings, select devices, select device you would like to change, change the settings among Burglar, Home Omit or Home Access for different alarm trigger settings.
Yes, PIR detectors upstairs must be set to “Home Omit” allowing movement upstairs without triggering the alarm.
You would remove an accessory using the Smart Living app, first click on the menu icon, then go to the settings, then select devices, swipe right on the device you’d like to remove, select delete, then press a button on the device however on key pad you need to press buttons 8 & 9 at the same time.
The PIR goes into sleep mode for two minutes. Please vacate the area covered by the PIR for a full 2 minutes before testing.
This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices.
Please ensure the tamper spring in the back of the siren is flush against the wall. You can add packing material to compress the spring if needed.
Please ensure supervision is disabled in the settings app. First click on the menu icon, then go to the settings, select system settings, next select general configuration, if supervision states 12 hours, select disable, click save as this is not a requirement for this system.
Check all wires are connected and your router is connected to the internet, power down the hub including the back up battery and the router, then turn the hub and router back on. Try again to connect.
About Orders
How much is the installation price for Yale Smart Digital Locks?
The price is inclusive installation and 9% GST.
What payment method that I can use?
We accept Paynow/ Paylah!, Nets, Visa, Mastercard, and AMEX (No Cash)
You can safely enter all your payment details via our secure server, which encrypted all submitted information.
Can I modify my order?
No, we do not allow any modifications to an order once it has been placed.
Do you ship internationally?
Currently, you can only purchase products to be shipped to Singapore from Yalesmart.com/sg.
For other country please contact us at support.sg@yalesmart.com
Can I track my Smart Digital lock order?
Unfortunately, we do not offer expedited shipping/ tracking number.
All Yale Smart Digital Locks will be delivered and installed by Yale official installers on the agreed appointment date. Please contact our nearest Yale Smart Shop.
Can I purchase the accessories and safe online and get the item delivery to my house?
We only offer to purchase accessories at the Yale Smart Shop and self-carry.
As for safe, you can make purchase through Yalesmart.com/sg and opt for delivery on selected models upon place order.
Does Yale provide safe disposal services?
No, Yale only provides delivery of new safe.
Can I get installation for Smart Accessories?
No, we do not offer setup, pairing, or installation services for any smart doorbell and camera accessories, except for the DDV1 and Connect Hub Plus 2.
How to setup Yale Smart Accessories?
please visit our Yale Home Singapore YouTube channel.
How are video clips and thumbnails stored?
Note - end users often perceive this as videos randomly deleting.
When in local storage mode (no subscription):
- The camera can only store around 5 minutes of video, once the space is full, the oldest clip is deleted to make space for new clips.
- approximately 3-4 days of videos storage if set to 720p, 20 clips per day, 10 seconds long. If the camera is set to record in 1080P the storage limit is approximately 2 days.
- A snapshot is always uploaded to the cloud for every event (we are not sure how long these are stored for).
- When the user views a video clip, it will be uploaded to the cloud and stored in the cloud for 72 hours. After 72 hours it is deleted from the cloud, if the clip still exists on the camera (i.e. has not been overwritten or deleted) it can be uploaded again (and will be stored for another 72 hours). The clip can also be downloaded from the activity feed to the mobile phone for permanent storage.
- If a clip isn't viewed before the camera runs out of space, it will be deleted from the camera, though its thumbnail snapshot will still appear in the activity feed.
- If clips are deleted from the camera due to space constraints, they cannot be viewed or downloaded from the app.
- When the camera runs out of space, older videos are replaced by newer ones.
How to do return or exchange or cancel order for online purchase?
Please refer to our Return & Exchange Policy, for details.
Still can’t find your question?
We are more than happy to assist you with any concerns you might have. Please feel free to contact us at support.sg@yalesmart.com or click WhatsApp button below to reach out our Yale Smart Shop team.