Can I get my order expedited?
Unfortunately we do not offer expedited shipping. We try our best to process your delievey as quickly as possible. Our service team is happy to assist you should you have any questions regarding your order. Please feel free to contact us at email@example.com or by phone at (603) 5651 7800.
Can I modify or cancel my order?
If you need to modify or cancel an order, please feel free to contact us at firstname.lastname@example.org or by phone at (603) 5651 7800 and our service team will be happy to help.
Can I track my order?
After you place an order, we will notify you when it ships. We will also include a tracking number so you may track your shipment at any time or you may check your order status on the "MY ACCOUNT" page after logged in.
Do you ship internationally?
Our site currently only supports shipping to India, Singapore and Thailand. For more information, please contact us at (603) 5651 7800 (working hours: 9 AM to 6 PM, Monday - Friday) or by e-mail: email@example.com.
How much is the taxes when shipping to my location?
The listed price with tax included.
Still can’t find your question?
We are more than happy to assist you with any concerns you might have. Please feel free to contact us at (603) 5651 7800 (working hours: 9 AM to 6 PM, Monday - Friday) or by e-mail: firstname.lastname@example.org
How to do return or exhange for online purchase?
Please refer to our Return & Excahnge Policy, for details, please contact our service team (603) 5651 7800 (working hours: 9 AM to 6 PM, Monday - Friday) or by e-mail: email@example.com
How long it does normally take to ship out the items once payment is made?
ASSA ABLOY OPENING SOLUTION MALAYSIA process your order within 48 hours and will ship within the next 48 hours. Item will be delivered to your doorstep the next 2-7 days.
About Smart Door Lock
How do I setup or change the password of my electronic lock?
The password setup for Yale Smart Lock varies with models. In general, there is a setup or reset key on the side of the interior part. For further information, please refer to the respective user manuals. Download the Instruction Guide for Yale Smart Lock.
Are there specific length requirements for setting a password?
In general, a password is consisted of 6-12 numerical digits. In some models, the password length is 4 -10 digits. Please check the User Manual of your Yale Smart Lock.
What should I do if I lost one of the smart cards or touch keys?
If you lose a smart card or touch key, simply invalidate the lost card/ key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.
How do I register a key card?
The procedures of card registration vary with models. Please refer to the respective User Manual of your Yale Smart Lock
How many cards can be registered in a keycard lock?
A Yale electronic lock can be registered with 20-40 smart cards. Get a Smart Instruction Guide from our Manual Centre.
I have registered 4 key cards. Why can I use only one card?
Please register all cards at one time. If the cards were registered at different times, system will only recognize the last card and disable the previous ones.
How many fingerprints can be registered on a biometric smart lock?
Up to 20 fingerprints can be registered on the same lock
What if the batteries go flat, can I still open the door?
You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.
How do I know when to replace the batteries?
If you hear a low battery warning melody rings or the indicator light blinks in red, it means the smart lock is running low in power. Please replace all batteries when you hear/ see the alert.
How do I replace the battery?
Open the cover of the battery compartment, take out the old batteries, and replace with new 1.5V Alkaline AA batteries. Please replace all batteries at the same time.
Can I adjust the sound volume of my smart lock?
Simply open the battery cover of the lock and you will see a sound adjustment button. The location of the button may vary from model. Please refer to the respective User Manual of your smart lock.
Under what occasions the alarm in my smart lock will be triggered?
There are two types of alarm in Yale smart lock:
1. Alarm on damage of the lock:
When the front body of the lock is damaged due to forced separation or drilling, the alarm will go off.
2. Alarm on break-in:
When someone tries to break-in by force while the door is locked, the alarm will go off.
How do I turn off the alarm in my smart lock?
Turn off the alarm by one of the three options:
- Enter your registered PIN code
- Contact your registered smart card or i-Button key
- Scan your registered fingerprint
Why my door does not lock up automatically after closing?
Please check your lock mode setting.
By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in a few seconds. However, if it is switch to manual locking, the door will not lock up automatically after closing.
To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.
What is the manual locking mode?
When the lock is at manual locking mode, the door will not lock up automatically after closing. To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.
What is a safe handle?
Yale smart locks are designed with a Safe Handle to protect user from break-in attempts. There is a safety button embedded on the handle and user must press the button together with the handle to open the door. The safety button prevents break-in attempt by drilling holes on the door, inserting string loops from outside and pulling the handle to open the lock.
What is a scramble code?
Yale smart locks are equipped with a scramble code feature to prevent the leakage of password. In practice, user can add some random codes in front or after a registered password when you are concerned about your password being exposed in some situations.
What is the 3 minute lock up function?
If a wrong PIN code/ fingerprint/ smart card is entered for 5 consecutive times, the smart lock will shut down for 3 minutes and cannot be operated. This is a function to prevent vandalism. All Yale electronic locks are equipped with this feature.
Which Yale smart locks are opened by fingerprints?
Currently, the following Yale smart locks support fingerprint entry:
YDR4110+, YDD424+, YDF40, YDM4109+, YDM4109RL+, YDM4115+, YMF40+, YDM7116, YMI70, YDR50G and YDR41
Which Yale smart locks are opened by smart cards or contact keys?
Currently, the following Yale electronic locks support smart card or contact key entries:
YDD324, YDR323, YDR343, YDR3110 and YDM3109+
Which Yale smart locks are equipped with the manual locking option?
Most Yale smart locks are equipped with this function but the setup method may vary from model. For further information, please refer to the Instruction Manual.
Does Yale has smart lock without handle?
Yale electronic locks carried two product lines, the main locks and the auxiliary locks. Not all auxiliary locks are equipped with a handle. These are the locks without handle: YDD324, YDR323, YDR343, YDR3110, YDR4110, YDD424, and YDF40
Which finger should I register my fingerprint smart lock?
Most people register with their index fingers but there is no substantive restriction. We suggest user register fingerprints on both left and right hands.
Can I use a remote controller to operate my smart lock?
Some Yale smart locks can be paired up with a remote controller. Please check with our authorized distributor for details.
How to register a remote controller in my lock?
The registration procedures may vary from models, please refer to the respective Product Manual.
How do I deactivate the remote controller?
The deactivation steps may vary from models, we suggest you to check the respective Product Guide.