Step 1. Send us the photo or video
Customers are required to present an image or video of their existing digital lock that needs replacement prior or during point of sale. Yale staffs are authorised to identify, recommend and even reject based on the image/s declared by customer. The trade-in value shall be determined by Yale in its sole discretion, after review of the details given by customer.

Step 2. Select your desired Yale Smart lock.

Step 3. Make payment.
Payment has to be made at Yale Smart Shop. The trade-in promotion discount does not apply to customers who will self-purchase online. No coupon code will be shared to customers who will self check-out at Yalesmart.com to avoid misuse and abuse of the code. Customers are hereby advised to walk-in to any outlet or contact the preferred outlet via WhatsApp to avail of the promotion.

Sept 4. Book for installation.
Our Yale staff will assist you to book a date for installation. Installer to dismantle trade-in unit and install with new Yale Smart Lock. The trade-in unit needs to be handover to our installer.

1. Yale Trade-in Program is a smart lock trade-in program offered and provided by Yale. Customers who want to join this program must have an existing smart lock installed that is applicable for replacement.
2. “Smart Lock” means a digital door lock or smart door lock that is currently installed on a door. Smart lock can either be a working set or defective set, and Yale installer is expected to dismantle & collect back on the scheduled date of installation.
3. Trade-in is referred to as direct replacement, hence new lock is to be mounted on the existing holes that comes from the dismantled smart lock. Trade-in is usually recommended for locks with same locking mechanism. Converting to different lock type (E.g., rim to deadbolt or deadbolt to mortise) is allowable, as long as installer confirms job can be done.
4. Trade-in does not apply to customers who require dismantling and collection of old digital lock and installation of new lock replacement located in two different addresses.
5. Trade-in discount is not transferable. It is also not valid for use to purchase additional Yale products such as safes and accessories. Discount cannot be extended, also, any additional purchase of smart locks will not be deemed as direct replacement.
6. Trade-in promotion cannot be in conjunction with any existing discounts or promotions, unless otherwise stated.
7. Yale Smart Shop reserves the rights to postpone/on-hold the new lock installation or cancel the purchase order in the event of the following:
   • Misdeclaration of information regarding lock purchase under trade-in. Installer will need to report immediately once discovered that there is  no existing digital lock found on-site.
   • Customer does a last-minute decision not to surrender the existing digital lock as installer prepares to mount the new lock replacement.
   • Customer guides installer to install on a different door rather than what has been declared during the point of sale.
8. Last minute rescheduling or cancellation by the customer will require customer to pay ANI (Arrive No Install) fee worth RM150.
9. If the installer finds out that customer’s lock is not a smart lock but it is a mechanical lock then the customer will not be given any discount on replacing the mechanical lock with a smart lock and accordingly the customer will have to pay full price of the lock.
10. If the installer finds out customer’s lock is not a Yale lock, but it is a lock of different brand then in that case the customer will only be given 10% discount regardless of the picture/video shared by the customer.
11. The Company reserves the rights to change or terminate this promotion without prior notice.
12. This promotion is exclusively available in any Yale Smart Shops in Malaysia. Smart locks are to be installed within Malaysia only.
13. The Programme is open to all customers who are at least 18 years of age.
14. 1We accept any brands of digital lock or smart lock that was being used.
    • 10% discount will be given to any model of digital lock under other brand.
    • 20% discount will be given to any model of digital lock under Yale brand. 
15. Trade-in offer can be applied for purchase of any smart lock models that are available for YMI70A, YDM7220 BioSecure™, YDM7116A, YDM3109A, YDM4109A, YMF40A , YDD724A, YMF30A, YDF40A, YDR50GA,  Smart Lock Pro
16. Governing Law.
    These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
17. Reservation of Rights and Remedies.
    Yale Smart Shop reserves all rights and remedies available to it in law or in equity.