Return and Exchange in-store and online

1. Faulty Returns

   Yale is dedicated to providing quality products to every customer. If the products purchased from Yalesmart.com are faulty or does not match the description in the original listing, customer is allowed to do exchange or refund.

2. Return and Exchange

   If you changed your mind, we will refund the purchase price or exchange those item(s) which you were purchased online, subject to the following conditions;

   • Only item(s) purchased from Yalesmart.com can be returned or exchanged.
   • Exchange and refund request within 7 working days upon receipt of item(s) before installation.
   • We only accept one time exchange for items that have not been installed and must be in its original packaging with all tags attached and gift with purchase (if any) included
   • All exchanges are depending on the stock availability after an exchange request is submitted.
   • Item(s) purchased at Yalesmart.com can be returned to AAOSM office with proof of purchase, refund will not include shipping cost.
   • Kindly note that all returned products will be inspected for their conditions and quality upon receipt. Yale reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph.

   For refund or exchange, please contact us at 03-5651 7800 or support.my@yalesmart.com operation hours Monday to Friday 9am – 5pm, excluding Public Holiday.

   Once the returns policy has been met, we will offer exchange or refund within 30 days.

   The refund will be issued in cheque (Nets and Cash payment). Credit card payment will be redirect back to card account.

3. Cancel Order

   For cancellation order, please contact us within 7 working days before your shipping day or installation day.

   We will do our best to accommodate your cancellation request, as long as order has not been processed yet.

   Once your order is processed and shipped, we can no longer make any changes.

   You will have to wait for it to arrive and then contact our service team at 03-5651 7800 or support.my@yalesmart.com operation hours Monday to Friday 9am – 5pm, excluding Public Holiday.