Any person, firm, company, government body or other entity who provides personal information to us or accesses or uses our websites at assaabloyopening solution.com.sg or our websites of our brands (including ABLOY, APERIO, LOCKWOOD, PYROPANEL, TRAKA, WHITCO and YALE) (our websites) is referred to as you or your.
Customer’s privacy is seriously taken by us and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.
Collection, Holding, Use and Disclosure of personal information
We only collect personal information that is reasonably necessary for our functions and activities or our dealings with you.
How we collect personal information
We collect personal information in a number of ways, including directly from you, such as when you submit a request, send us an email, place an order, complete a survey or register for a promotion, when you download and use an app relating to one of our products or services, or from other sources such as website analytics or how and when you use our products and services, including technical information.
For example, if you place an order with us, you will be asked to provide such information as is reasonably necessary for us to consider your order and (if accepted) transact the order with you. Without such information we would be unable to consider your order and (if accepted) transact your order. We may also collect personal information from third parties, including credit reporting bodies and our service providers who are engaged by us to provide goods and services to you.
The kind of personal information we collect
The personal information we collect and hold may include information such as your name, address, email address, telephone number financial and credit information and information relating to your use of our products and services, including your user ID and password, video, video and photo images, voice recordings, and usage related to such products and services including location data and device-specific information.
How we hold your personal information
We may hold personal information in a number of formats and in various types (both physical and electronic) of storage facilities (including the Cloud) that may be owned by us or our third party service providers.
How we use your personal information
We collect, hold, use and disclose personal information for a number of purposes including: our dealings with you, for the provision of products and services, as part of our customer care procedures, to manage or improve our websites and for statistical analysis.
For example, we may disclose personal information to our delivery service providers in order to deliver purchased products, to our payment service providers in order to process payments through our websites and to our IT service providers in order to host, develop and provide support sites. We may also use and disclose personal information:
- for direct marketing or remarketing, including sending you news, invitations, information about our activities and general promotional materials;
- to maintain our relationship with you;
- to credit reporting bodies;
- for purposes related to the Company’s research, development and analysis, planning, web site development, security and risk management;
- where a third party acquires or wishes to acquire an interest in the Company or the business of the Company; or
- to the extent we are required or authorised by law to do so.
If you do not wish to receive direct marketing communications from us, please contact the Company’s Privacy Officer on the contact details listed below.
Who we disclose your personal information to
As part of the above collection, holding and use, we may disclose personal information to third parties, including our other ASSA ABLOY group companies, service providers, business partners and licensees in both Malaysia and overseas (including in the United States and Europe, as well as outside the European Economic Area).
Where personal information is disclosed to third parties outside Hong Kong, those third parties may be required to comply with acts and practices required by applicable laws of an overseas country.
You also warrant that you are authorised to provide such information and that the information is, to the best of your knowledge, current and accurate.
The provision of your personal information is voluntary. However, if some of your personal information is unable to be collected by us, we may not be able to continue our dealings with you, including providing you with products or services.
Our websites may also contain links to other websites. Those links are provided for convenience only, and we are not responsible for the privacy practices or the content of those other websites. The use of such websites is at your own risk in all things.
Our websites may interface with social networks to allow users access to various social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.). To understand how and what information is collected and what cookies are used by such third parties, you should check their privacy policies.
Withdrawal of Consent
You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below.
Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on our Platform. If you do not have an account with us, you can do so by contacting us at our e-mail address above.
We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the above stated purposes.
Accessing Your Personal Information
If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by us within the past year, please contact us at our e-mail address below. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.
We and our service providers may utilise various technologies (including cookies (generally), analytic cookies, targeting, advertising or remarketing cookies, web beacons and pixels, and other types of technologies) (collectively cookies) which assist us in our functions and activities including our dealings with you, for the provision of goods and services and for marketing and remarketing purposes. For example, cookies allow us to monitor traffic patterns and usage statistics, and to identify visitors.
We also use third party service providers, including Google Analytics, Usabilla and Hotjar, to collect and process data and to analyse our visitors' behavior on an anonymous and aggregate level. This allows us to log information about visits and site visitors for various purposes, including remarketing purposes and in order to improve the user experience of our websites.
If you do not wish to accept cookies, you should set your computer or other device to not automatically accept cookies from being stored or to inform you whenever a site requests storing a cookie. Previously stored cookies may also be able to be deleted from your computer. However, be aware that some areas or functions of our websites depend on cookies and may not work if you delete or do not accept them.
Once we hold any personal information, we will take reasonable steps to protect that information from unauthorised access, loss, misuse, modification, interference or disclosure. Where your personal information is provided to us electronically (including over the internet or via the use of any apps) we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
If we collect any unsolicited personal information or if we no longer need the information for our activities or functions, we will, if practicable and reasonable to do so, destroy the information or ensure that the information is de-identified.
Access to and correction of personal information
A reasonable access fee may be charged to cover our costs of providing the information to you.
We do not sell products for purchase by children. If you are under 18 years old, you may use our website only with the involvement of a parent or guardian.
No Spam, Spyware, or Virus
Spam, spyware or virus is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.
YOU ACKNOWLEDGE AND AGREE THAT WE HAVE THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF LAZADA HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST US FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.
References to ‘include’ and like words are by way of example only and are without limitation.
If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us (and our Data Protection Officer) through our contact us page.
Level 1, East Wing
Wisma Consplant 1
No.2, Jalan SS16/4
47500 Subang Jaya
Selangor Darul Ehsan