Installations

Installation Policy

1. Yale installation service is for products purchased from Authorize dealer (Retail and Online Store) in Malaysia only
2. The price of Smart Lock sold included the installation cost.
3. Dealer will fix appointment direct with customers using installation booking system after payment is made (or down payment is made)
4. According to the regulation of “Environmental Noise Limits and Control” from Natural Resources and Environment Ministry Malaysia, installation is not allowed for noisy construction work between 10pm to 7am on weekdays, or anytime on general holidays.
5.  Customers are required to call to ASSA ABLOY Customer Service Hub +603 2707 8888 for cancellation or re-scheduling of installation appointment 3 (three) working days in advance.
6. Dealers need to send email to ASSA ABLOY Customer Service support.my@yalesmart.com for any changes made.
7. Reschedule appointment within 1 or 2 days before appointment, there will be a penalty charge of RM100 either to the Dealer or customers.
8. There will be additional RM100 will apply on top of installation fee for Urgent installation (inform and install on the day itself).
9. The Installation system is only allowed to book appointment within 6 weeks (from present date). Customers are allowed to purchase Smart Lock in advance and install on a future date when the house is ready.
10. If the installation fails due to the on-site environmental factors or change of lock model, ASSA ABLOY Opening Solutions Malaysia Sdn Bhd will charge a fee of RM150 as "Arrive No Installation"
11. Warranty – please refer to end user warranty document provided.
12. We do provide 24/7 emergency on-site assistance for under and after warranty.

For onsite assistance on installation, please contact us at +603 2707 8888

Support Email: support.my@yalesmart.com

Operation Hour: 8am – 8pm, Monday to Sunday including Public Holidays

Installation Slots:

Monday – Friday

• AM: 9am – 1pm
• PM: 1pm – 5pm

Saturday

• AM: 9am – 1pm