Installation

Installations

Installation Policy

  1. Yale installation service is for products purchased from Authorize dealer (Retail and Online store) in Malaysia only

  2. The price of SDL sold included the installation cost.

  3. Dealer will fix appointment direct with customers using installation booking system after payment is made (or down payment is made)

  4. According to the regulation of “Environmental Noise Limits and Control” from Natural Resources and Environment Ministry Malaysia, installation are not allowed for noisy construction work between 10pm to 7am on weekdays, or anytime on general holidays. However, our installation time slot is as below.

    The Installation Slot are: Monday – Friday (AM: 9am – 1pm, PM: 1pm-5pm),

                                                Saturday (AM: 9am – 1pm)

  5. Customers are required to call to ASSA admin (603) 5651 7800 for cancellation or re-scheduling of installation appointment 3 (three) working days in advance.

    Dealers need to send email to ASSA admin support.my@yalesmart.com for any changes made.

  6. Reschedule appointment within 1 or 2 days before appointment, there will be a penalty charge of RM100 either to the dealer or customers.

  7. There will be additional RM100 will apply on top of installation fee for Urgent installation (inform and install on the day itself).

  8. The Installation system is only allowed to book appointment within 6 weeks (from present date). Customers are allowed to purchase SDL first and install on a future date when the house is ready.

  9. If the installation fails due to the on-site environmental factors or change of lock model, ASSA ABLOY Malaysia will charge a fee of RM150 as "Arrive No Installation"

  10. Warranty – please refer to end user warranty document provided.

  11. We do provide 24/7 emergency on-site assistance for under and after warranty.

Installations

 

Installation Policy

  1. Yale installation service is for products purchased from Authorize dealer (Retail and Online store) in Malaysia only

  2. The price of SDL sold included the installation cost.

  3. Dealer will fix appointment direct with customers using installation booking system after payment is made (or down payment is made)

  4. According to the regulation of “Environmental Noise Limits and Control” from Natural Resources and Environment Ministry Malaysia, installation are not allowed for noisy construction work between 10pm to 7am on weekdays, or anytime on general holidays. However, our installation time slot is as below.

    The Installation Slot are: Monday – Friday (AM: 9am – 1pm, PM: 1pm-5pm),

                                                Saturday (AM: 9am – 1pm)

  5. Customers are required to call to ASSA admin (603) 5651 7800 for cancellation or re-scheduling of installation appointment 3 (three) working days in advance.

    Dealers need to send email to ASSA admin info.my.opening@assaabloy.com for any changes made.

  6. Reschedule appointment within 1 or 2 days before appointment, there will be a penalty charge of RM100 either to the dealer or customers.

  7. There will be additional RM100 will apply on top of installation fee for Urgent installation (inform and install on the day itself).

  8. The Installation system is only allowed to book appointment within 6 weeks (from present date). Customers are allowed to purchase SDL first and install on a future date when the house is ready.

  9. If the installation fails due to the on-site environmental factors or change of lock model, ASSA ABLOY Malaysia will charge a fee of RM150 as "Arrive No Installation"

  10. Warranty – please refer to end user warranty document provided.

  11. We do provide 24/7 emergency on-site assistance for under and after warranty.