About Orders

How much time will be taken for installation?

Installation will happen usually in 2-3 business days in major cities, however in B/C class cities it may take more time.
How will I check if my door is compatible for the lock I have selected or not?

Yale digital locks specification data is available on Yale India website, kindly refer the website www.yalesmart.co.in.
What are the installations charges for my digital door locks ?

Installations and demo are free for the first visit, however if a re demo/re visit is required it can be availed for a nominal fee.
How much is warranty for the Yale digital lock ?

Yale digital door locks comes with a one year warranty from date of purchase..
What is the shipping cost?

Shipping, Please refer to shipping tab.
Can I get my order expedited?

Unfortunately we do not offer expedited shipping. We try our best to process your delivery as quickly as possible. Our service team is happy to assist you should you have any questions regarding your order. Please feel free to contact us at info.in.opening@assaabloy.com or by phone at 1800-103-5606.
Can I modify or cancel my order?

If you need to modify or cancel an order, please feel free to contact us at info.in.opening@assaabloy.com or by phone at 1800-103-5606 and our service team will be happy to help.
Can I track my order?

After you place an order, we will notify you when it ships. We will also include a tracking number so you may track your shipment at any time or you may check your order status on the "MY ACCOUNT" page after logged in.
Do you ship internationally?

Our site currently only supports shipping to India, Singapore and Thailand. For more information, please contact us at 1800-103-5606 (working hours: 9 AM to 9 PM all Days, excluding public holidays) or by e-mail: info.in.opening@assaabloy.com.
How much is the taxes when shipping to my location?

The listed price with tax included.
Still can’t find your question?

We are more than happy to assist you with any concerns you might have. Please feel free to contact us at 1800-103-5606 (working hours: 9 AM to 9 PM, all Days, excluding public holidays) or by e-mail: info.in.opening@assaabloy.com.
How to do return or exhange for online purchase?

Please refer to our Return & Exchange Policy, for details, please contact our service team 1800-103-5606 (working hours: 9 AM to 9 PM, all Days, excluding public holidays) or by e-mail: info.in.opening@assaabloy.com.

About Digital Door Lock

How do I setup or change the password of my electronic lock?

The password setup for Yale Digital Lock varies with models. In general, there is a setup or reset key on the side of the interior part. For further information, please refer to the respective user manuals. Download the Instruction Guide for Yale Smart Lock.
Are there specific length requirements for setting a password?

In general, a password is consisted of 6-12 numerical digits. In some models, the password length is 4 -10 digits. Please check the User Manual of your Yale Digital Lock.
What should I do if I lost one of the smart cards or touch keys?

If you lose a smart card or touch key, simply invalidate the lost card/ key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.
How do I register a key card?

The procedures of card registration vary with models. Please refer to the respective User Manual of your Yale Digital Lock
How many cards can be registered in a keycard lock?

A Yale electronic lock can be registered with 20-40 smart cards. Get a digital Instruction Guide from our Manual Centre.
I have registered 4 key cards. Why can I use only one card?

Please register all cards at one time. If the cards were registered at different times, system will only recognize the last card and disable the previous ones.
How many fingerprints can be registered on a biometric smart lock?

Up to 20 fingerprints can be registered on the same lock
What if the batteries go flat, can I still open the door?

You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.
How do I know when to replace the batteries?

If you hear a low battery warning melody rings or the indicator light blinks in red, it means the smart lock is running low in power. Please replace all batteries when you hear/ see the alert.
How do I replace the battery?

Open the cover of the battery compartment, take out the old batteries, and replace with new 1.5V Alkaline AA batteries. Please replace all batteries at the same time.
Can I adjust the sound volume of my smart lock?

Basis on your model, you can simply open the battery cover of the lock and you will see a sound adjustment button. The location of the button may vary from model. For models where there is no physical button available please refer to the respective User Manual of your digital lock.
Under what occasions the alarm in my digital lock will be triggered?

There are two types of alarm in Yale smart lock:

1. Alarm on damage of the lock:
When the front body of the lock is damaged due to forced separation or drilling, the alarm will go off.
2. Alarm on break-in:
When someone tries to break-in by force while the door is locked, the alarm will go off.
How do I turn off the alarm in my smart lock?

Turn off the alarm by one of the three options:

- Enter your registered PIN code
- Contact your registered smart card or i-Button key
- Scan your registered fingerprint
Why my door does not lock up automatically after closing?

Please check your lock mode setting.

By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in a few seconds. However, if it is switch to manual locking, the door will not lock up automatically after closing.

To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference. For models where there is no physical button available please refer to the respective User Manual of your digital lock.
What is the manual locking mode?

When the lock is at manual locking mode, the door will not lock up automatically after closing. To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference. For models where there is no physical button available please refer to the respective User Manual of your digital lock.
What is a safe handle?

Yale digital locks are designed with a Safe Handle to protect user from break-in attempts. There is a safety button embedded on the handle and user must press the button together with the handle to open the door. The safety button prevents break-in attempt by drilling holes on the door, inserting string loops from outside and pulling the handle to open the lock.
What is a scramble code?

Yale smart locks are equipped with a scramble code feature to prevent the leakage of password. In practice, user can add some random codes in front or after a registered password when you are concerned about your password being exposed in some situations.
What is the 3 minute lock up function?

If a wrong PIN code/ fingerprint/ smart card is entered for 5 consecutive times, the smart lock will shut down for 3 minutes and cannot be operated. This is a function to prevent vandalism. All Yale electronic locks are equipped with this feature.
Which Yale smart locks are opened by fingerprints?

Currently, the following Yale digital locks support fingerprint entry:
YDM4109+, YMF 40+, YDR 414, YDD 424+, YDR 4110+, YDME 90, YDME 80, YDR 41, YDR 50G
Which Yale digital locks are opened by smart cards or contact keys?

Currently, the following Yale electronic locks support smart card or contact key entries:
YDM 3109+, YDR 3110, YDR 343, J20, YDG 313GL, YDME 50, YDME 70, YDME 90, YDR 50 G
Which Yale digital locks are equipped with the manual locking option?

Most Yale smart locks are equipped with this function but the setup method may vary from model. For further information, please refer to the Instruction Manual.
Does Yale has smart lock without handle?

Yale electronic locks carried two product lines, the main locks and the auxiliary locks. Not all auxiliary locks are equipped with a handle. These are the locks without handle: YDR 414, YDD 424+, YDR 4110+, J20, YDR 50G, YDR 3110, YDG 313 GL, YDR 343, YDR 41
Which finger should I register my fingerprint smart lock?

Most people register with their index fingers but there is no substantive restriction. We suggest user register fingerprints on both left and right hands.
Can I use a remote controller to operate my digital lock?

Some Yale smart locks can be paired up with a remote controller. Please check with our authorized sales representative for the same.
How to register a remote controller in my lock?

The registration procedures may vary from models, please refer to the respective Product Manual.
How do I deactivate the remote controller?

The deactivation steps may vary from models, we suggest you to check the respective Product Guide.

About Digital Safes

My safe is running out of power, how can I open it?

You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective Product Manual of your Yale Digital Safe.
I forgot my PIN code, how can I open the safe?

Some digital safes can be opened with a master code while some have a mechanical key for emergency backup. Please check the User Manual of your Yale Digital Safe.
I forgot my PIN code and lost the key, how can I open the safe?

Please contact our service team at 1800-103-5606. working hours: 9 AM to 9 PM, All Days, excluding public holidays) or by e-mail: customercare2.india@assaabloy.com
How to reset/ change the PIN code in my safe?

The PIN setup varies with models. Download the Instruction Guide for Yale Digital Safe.
I lost my mechanical key, how can I get a new one?

You can get a replacement key in most cases, please contact our service team at 1800-103-5606. working hours: 9 AM to 9 PM, All Days, excluding public holidays) or by e-mail: customercare2.india@assaabloy.com
Where can I get a spare key made?

Please contact our service team at 1800-103-5606. working hours: 9 AM to 9 PM, All Days, excluding public holidays) or by e-mail: customercare2.india@assaabloy.com
I lost my user manual. Is there an electronic copy available for download?

You can get a Digital User Guide from our Manual Centre.
After replacing the battery, do I need to reset the PIN code or fingerprint?

No, system will keep your PIN code/ fingerprint records.
What is a fire safe?

A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable digital data such as CD ROMS or DVDs.
Is a fire safe secure?

All Yale fire safes are secure and we categorize our safes by functions. Fire Safe is built to resist intense heat and protect your valuable possessions from fire. Security Safe delivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.
Which Yale digital safes are fireproof?

Our fireproof safes include:
<TBD: YFM/310/FG2, YFM/420/FG2, YFM/520/FG2, YFM/695/FG2 and YDM/420/FG3>.
Do you have biometric fingerprint safes?

Our biometric fire safes include:
<TBD: YFF/420/FG2 and YFF/520/FG2>

IP Camera

How do I capture images/video?

You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
When an SD Card is inserted does this automatically record?

Yes, however, this is an optional extra and does not come as part of the Home View Camera kit.
How do I fix my camera in place?

Please use the bracket supplied with the kit.
How do I set up my username/password?

You create an account through the Yale Smart Living ‘Home View’ App.
How do I capture images/video?

You can save and share images or videos via Dropbox.
You can also take photos and video clips when viewing the live feed in the App.
If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera.
This is an optional extra and does not come as part of the Home View Camera kit.
How do I reset my camera back to factory settings?

Complete the reset form on the app.
How do I perform a hard reset?

Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.
Can I link to more than one Dropbox account?

No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.
Can I play back images/video?

Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.
Do these cameras have two-way audio?

Yes they do, you can listen or talk back with the built-in microphone and speaker.
Will my cameras work at night?

Yes, the camera has built-in infrared LED’s (IR).
Can I view the camera footage from a PC?

Unfortunately, this option is not available.
Can more than one user log in to the same camera?

Yes, anyone can log in using the same username/password as the main user.
What app do I need to use for my Home View Camera?

The Yale Smart Living Home View App.
This is available through the App store for IOS or Play store for Android.
Does my camera need to be fixed in place?

Yale’s Home View Cameras can either be fixed in place or freestanding.
Do I need to be connected to Wi-Fi?

No, the camera can also connect using a standard Ethernet cable.
I cannot connect to the app

Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera.
Wait a short while and then try to reconnect.
I’m having trouble syncing the time with my phone app

Please make sure you have updated the app to the latest version.
I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
I’m getting motion detection alerts, but have no recorded footage of the event

The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.
I can’t connect wirelessly to my router

Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless
I have connected via Ethernet cable but cannot get Wi-Fi to work?

Please ensure that your local network credentials have been entered in the network option of the settings menu in the app.
I have forgotten my user account / password

You can reset your password by entering your email address on the Forgot Password form.
Dropbox settings option is grayed out/not working

To use the Dropbox feature you must insert a MicroSD card in the camera.
What do the network lights indicate?

Constant Light – Wired connection
Flashing every 0.2 seconds – Wireless Connection (default)
Flashing every 0.4 seconds – WPS is connecting
Slow flash every 1.0 second – Wi-Fi connected