For cancellation order, please contact us within 7 working days before your shipping day or installation day and subject to Yale’s written approval and additional charges may apply.
Once your order is processed and shipped, we can no longer make any changes.
You will have to wait for it to arrive and then contact our Yale Care at +6285 7788 9898 7 or support.id@yalesmart.com 

Operation Hours:
Monday to Friday 9am – 5pm, excluding Public Holiday.